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Policy Explanation | OPEN 7 Days a Week: Mon--Fri 10am to 6pm | Sat & Sun 10am to 5pm

GVT PRICE MATCH POLICY
If you find an identical item in stock at a competitor’s store or catalog, GVT will match that “everyday” price on our in-stock item.  Simply provide us proof of pricing.
Web DesignOur price guarantee does not include supplements, vet supplies or items already priced at the manufactures lowest acceptable pricing.
This policy applies to new in-stock merchandise.   Auction sites, international websites, going out of business sale, misprints, discontinued, special order and demo/shop worn merchandise is not included for comparison.  GVT reserves the right to verify price/stock of the competitor.  Pricing must include tax, shipping, handling or other comparable charges.  GVT reserves the right to adjust this policy.

RETURN POLICY
Your 100% Satisfaction Guarantee Return Policy:
We stand behind each item we sell.  If you are not satisfied (for any reason!) return the product, at your expense,  within  30 days in new condition, and in the undamaged original box, and we will replace or exchange the item, or give you a full refund for the amount you paid for the product… your choice!  (Shipping not included, see saddle and clearance polices). Items returned after 30 days are eligible for an account credit. Returns will not be accepted after the 60 day limit.
When Returning Any Product for Exchange or Refund :  (Except Saddles and Clearance –See Below)

WE CANNOT ACCEPT YOUR RETURN IF:

 

CHRISTMAS RETURN POLICY
GVT has extended the industry standard return time from 30 days to 60 DAYS.  In order to avoid the Christmas Rush, we put our Christmas return policy into effect November 1st.  Our return policy time period starts on December 25th.
Saddles normally must be returned within 30 days of purchase. Under the Christmas return policy, you can buy a new saddle in November, and not have to return it until 30 days after December 25th.  All other items are 60 days after December 25th.  Remember demo and used saddles do not qualify!
In order to take advantage of the Christmas return policy, you MUST put in the comment field at checkout that order is a “HOLIDAY GIFT”

SALES TAX
NO TAX will be charged on any order from any other State or Country, except NY.  New York Sales Tax is 8.125%, Clothing is ______

SHIPPING POLICY
Most orders over $ 100.00 ship via UPS ground FREE. For FREE Shipping order must:

Please note that we require signature confirmation on all orders over $ 500.  If you want to waive this requirement, please email us at horse@greenvalleytack.com with your order number and that you assume full responsibility if the package is lost or stolen.
Shipping of order is under $ 100.00

Order Amount     Up to $ 25.00    $25.01 to $ 50.00     $50.01 to $ 75.00    $75.01 to $ 99.99 
Shipping Cost $ 6.95 $ 9.95 $ 11.95 $ 13.95

SADDLE TRIAL POLICY
IMPORTANT NOTE: When you receive your saddle, please inspect the packaging and the saddle for any damage that could have been sustained during shipment.  If you feel the saddle was damaged in any way during its shipment to you, you must SAVE ALL PACKAGING and CONTACT US IMMEDIATELY at 866-316-1667.

The Full cost of the saddle is charged to the customer’s credit card.

New and Demo saddles ship to customer at NO CHARGE.  However, if the saddle is returned, a $ 35.00 charge is assessed – this is to cover our costs of shipping the saddle to you.  Customers must pay all shipping fees (to and from) for consignment saddles.  Customer is responsible for all return shipping charges on all saddles.

For NEW saddles, the customer has thirty (30) days upon receipt of the saddle(s) to determine whether or not he or she is keeping the saddle.  If the saddle is not returned within the time period, the saddle is considered sold and is non-returnable.  New saddles must be returned in new condition with all tags.  Any saddle wear or marks will reduce your refund by at least 10%.  All returned new saddles will be charged a $ 35.00 fee.

For DEMO saddles, the customer has seven (7) days upon receipt of the saddle(s) to determine whether or not he or she is keeping the saddle.  If the saddle is not returned within the time period, the saddle is considered sold and is non-returnable.  Saddles may be girthed up and ridden in.  However, saddle abuse will result in a refund reduction.  All returned demo saddles will be charged a $ 35.00 fee.

All CONSIGMENT saddles must be returned in 7 days (saddle must be back in mail within 7 days of receipt). If the saddle is not returned within the time period, the saddle is considered sold and is non-returnable.  Saddles may be girthed up and ridden in.  However, saddle should be returned in basically the same condition it was received.  Customer pays shipping on consignment saddles to and from our store, so no fee is applied when the saddle is returned.

MEASURING INSTRUCTIONS:

SIZING CHARTS:
ARIAT

HORSEWARE PRODUCTS

 

ENGLISH RIDING SUPPLY

WEATHERBEETA

JPC EQUESTRIAN PRODUCTS

TOKLAT

KERRITS

PHOENIX PRODUCTS

PROFESSIONAL CHOICE

NEW PRODUCT REQUEST
If there is a great product we are missing, we want to know about it !  While we may not offer the product you are looking for at this time, please go ahead a put in a request for it.  We review customer requests when sourcing new products and will be sure to contact you if and when it becomes available through us.   Please include the following in your request:

OUT OF STOCK PRODUCTS
At GVT we work hard to keep all of our products that we carry in stock! However, from time to time products become Out Of Stock due to a variety of circumstances.  Some items are so popular they just fly off the shelves!  We appreciate your patience in these situations. Out of stock items can be purchased at any time, delivery will just be delayed until the item is back in stock. 
 In a rare instance where a product has become Out Of Stock after you ordered it online, a GVT representative will contact you via phone or email to explain the Out Of Stock status and expected arrival date.
You are welcome to cancel an Out Of Stock item any time, as long as it has not shipped from our store.  You MUST  contact us via phone.  If the item has not yet shipped, we will simply cancel if from your account.  Since the item was never processed to your account, no refund is necessary.  If the item has already shipped, you are welcome to send it back to us for a full refund, exchange or account credit.
PAYMENT OPTIONS
We accept all major credit cards (VISA, MasterCard, American Express and Discover) as well as Debit Cards, checks or money orders for payment.  Please note if you choose to pay by check, we will not ship your order until your check clears.

 

 

We offer value. Find the best product and price. Then contact us and we'll match ANY price!

our policy